IT Support Tech I Full Time, Careers At Lake Charles Memorial Health System

Careers At Lake Charles Memorial Hospital

Lake Charles Memorial Health System is committed to investing in the excellence of our employees by providing competitive compensation, professional growth, and exceptional benefits. We strive to foster an employee-focused culture. As a major teaching facility we offer learning and mentoring opportunities as well as programs to promote employee well-being.

We want the most qualified people to be part of our extraordinary team. Whether your objective is to find a career in nursing, information technology, management or clerical, Lake Charles Memorial Health System has the opportunities you are looking for. Memorial offers its employees medical, dental & vision insurance, flexible spending accounts, retirement options, paid time off, tuition assistance & much more to attract and retain employees.

Join us. Become part of our team. Take a look at our job openings and see all of the inspiring possibilities that await you at Lake Charles Memorial Health System.

We place a high value on our employees. We attract talented people who thrive in a team environment, recognize the importance of accountability and strive to exceed our patient's expectations.

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IT Support Tech I (Full Time)

Department:	Information Systems
Location:	Lake Charles, LA

IT Support Tech I

DESCRIPTION OF POSITION/RESPONSIBILITIES AND DUTIES:

Answer calls from physicians, directors, and hospital staff that have been escalated from Help Desk Specialists
Install a variety of software and applications remotely on both new PC installs and existing hospital hardware where new applications are needed
Troubleshoot iPads and other tablets around the hospital
Troubleshoot software and application issues that hospital staff experience
Respond to users in a quick and timely manner to resolve hardware and application issues efficiently so work is minimally impacted
Set up Zoom calls for hospital staff when requested

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

EDUCATION AND WORK EXPERIENCE

High school graduate or equivalent (Associates or Bachelors preferred)
A+ Certification or willingness to get certification during employment
Must be very computer literate and capable of learning computer support tasks
Strong technical writing skills and speak intelligible English
Experience with Microsoft Office: Word, Excel, Outlook a plus
Hospital experience a plus
Ability to answer phones and communicate effectively and calmly with physicians, employees, vendors, and other hospital staff in high-stress situations while multitasking to resolve issues
Must possess a high level of patience and show a willingness to learn

Physical Demands/Work Environment

Capable of performing light to medium duty physical tasks.
Must be able to remain in a stationary position for 50% of the time.
Must be able to exchange accurate information with patients, family, peers and medical personnel.
Must be free of all communicable disease and be up to date on immunizations.

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