DESCRIPTION OF POSITION:

• The Practice Manager is responsible for the administrative oversight of day-to-day operations for an outpatient medical clinic within Memorial Medical Group, in accordance with established policies, procedures, and standards. This role requires emphasis in both anticipating and planning for future changes. The Practice Manager position may support 4 or more providers and up to 50 employees at any given time. This role provides oversight for more than one physical Memorial Medical Group clinic location. This position reports to the Practice Director.

RESPONSIBILITIES AND DUTIES:

• Maintains positive working relationships with staff, physicians, and APPs to achieve patient, staff and provider satisfaction and continuous group performance improvement.
• Maintains par level for medical and office supplies in addition to medications. Keeps par level by timely ordering through approved methods and vendors.
• Supervises front office staff. Is cross trained in check-in and check-out for all functions.
• Oversees the maintenance of property, plant and equipment and ensures it is in satisfactory working order and up to code along with the Plant Operations.
• Communicates effectively and in a timely and professional manner with all internal and external customers.
• Coordinates education activities through collaboration with the Medical Education Department.
• Incorporates best practice processes in offices and monitors staff compliance with these practices.
• Attends and participates in operational meetings.
• Identifies and participates in quality improvement processes.
• Demonstrates awareness of patient rights and ensures that awareness is demonstrated by staff and providers.
• Administers and monitors the practice operations expenditures consistent with cost containment and budgetary restraints.
• Coordinates activities with the Patient Financial Services Department to maximize effectiveness in billing practices and revenue cycle performance.
• Work in collaboration with Public Relations/Marketing Department to ensure practice growth.
• Maintains compliance with federal, state and local regulations.
• Ensures corporate compliance is an integral part of all business processes.
• Demonstrates ability to prioritize responsibilities according to practice activities and staffing demands.
• Conducts monthly, at a minimum, staff meetings.
• Communicates and implements appropriate departmental policies and procedures.
• Collaborates with support departments to ensure quality care is delivered to all patients.
• Works to achieve continuous quality improvement and performance in all areas of responsibility.
• Maintains professional growth and development through seminars, workshops and professional affiliations.
• Maintains staff and provider’s schedules, time off, including PTO/ELB maintenance.
• Adheres to all regulatory standards.
• Performs other duties as requested by management.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

EDUCATION AND WORK EXPERIENCE

• B.S. preferred in business, healthcare management/administration, or related healthcare field or 5 years’ experience in a medical practice setting or similar ambulatory or business setting in which potential administrative and supervisory competence has been demonstrated.
• Extensive understanding of physician practice operations.
• Management experience required.
• Ability to read, write and speak intelligible English; Ability to learn quickly, analyze problems and communicate effectively with superiors, peers, and others on one-to-one basis.
• Computer literacy essential.
• Experience in billing cycle, professional and facility coding and compliance required.
• Has broad, fairly detailed level of knowledge of a specific area.
• Gathers, organizes, verifies, composes, and/or analyzes data in the completion of several defined, multi-step procedures.
• Produces final output within established standards.
• Analyzes and interprets complicated information.
• Determines a course of action based on general guidelines.
• Proficient in Microsoft Office and Microsoft Excel.

Physical Demands/Work Environment

• Work requires a variety of physical activities, including moving about within and outside of all hospital properties for long periods of time.
• Must be able to respond quickly and effectively to emergency and non-emergent situations.
• May be required to assist in controlling disorderly conduct or combative patients.
• Must be able to exchange accurate information with patient, family, peers and medical personnel.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.