DESCRIPTION OF POSITION:

The Clinical Application Analyst plays a crucial role bridging the gap between technology and healthcare, implementing efficient software, enhancing software, and training end-users to use software more effectively.

RESPONSIBILITIES AND DUTIES:

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

Software Evaluation: Evaluate software vendors and test various software systems to select the most suitable one for the organization.

Implementation Support: Assist with the implementation of software, ensuring adoption within various inpatient and outpatient clinical settings.

Troubleshooting and Maintenance: Troubleshoot, maintain, and optimize existing software applications.

Training and Documentation:

• Conduct classroom and one-on-one training in identified applications.
• Assist users in understanding technical aspects of the system, electronic workflows, and best practices.

• Work closely with principal trainers to update training curriculum based on system enhancements, upgrades, and organizational needs.
• Create tip sheets, job aids, and additional materials to support end-users.
• Optimize documents on SharePoint for easy access and reference.
• Successfully complete in-house training program to achieve Epic credentialed status.

• Maintain credentialed status by:
  • Attending monthly meetings with the principal trainer to discuss curriculum changes, new features, functionality, and frequently asked questions from the classes.
  • Teach at least three times a quarter.

Collaboration: Work closely with key business stakeholders and vendors to identify/recommend solutions for complex issues.

EDUCATION AND WORK EXPERIENCE

• 3 years’ experience in healthcare or teaching experience preferred.
• A bachelor’s degree in a related field is preferred.
• An associate degree is required.
• Effective communication skills using both verbal and electronic communication methodologies is required.
• Competent in using Microsoft suite of tools including Outlook, Word, Excel, Visio and the willingness to learn additional software as needed.

Physical Demands/Work Environment

• Stand, walk, sit, stoop, reach, lift, see, speak and hear. Lifting is limited to 35 lbs. for clinical staff and to 50 lbs. for non-clinical staff. The individual must use an assisted-lift device or get another individual(s) to assist with the lift that is over these maximum limits.
• Must be able to exchange accurate information with patients, family, peers, and medical personnel.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.