DESCRIPTION OF POSITION:

• The Executive Practice Administrator maintains positive working relationships with staff, physicians and residents to achieve patient, staff and physician satisfaction and continuous group performance improvement.

SUPERVISION: Reports directly to the VP of Physician Services/Business Development

RESPONSIBILITIES AND DUTIES:

• Continuously encourages process improvement in all areas. Actively indentifies opportunities for process improvement. Implements plan to improve and monitors processes to ensure results are achieved.
• Coordinates and oversees interviewing, orientation, training, continuing education, competency assessment, performance appraisal, disciplinary actions of staff, in consultation with the physicians and Practice Director when necessary.
• Coordinates the employment start, orientation, training, continuing education, recertification, requirements and renewal of licensure of physicians.
• Maintains staffing levels at internal or external benchmarks.
• Conducts regular management meetings with the Practice Directors to ensure staff is informed of organizational changes and staff is provided a forum to identify procedural barriers and opportunity to improve processes.
• Oversees scheduling, payroll and purchasing functions along with the Practice Directors.
• Oversees the maintenance of property, plant and equipment and ensures it is in satisfactory working order and up to code along with the Practice Directors.
• Serves as a resource and role model regarding practice issues that involve planning, implementation and evaluation of care provided in the practice.
• Communicates effectively and in a timely and professional manner with all internal and external customers.
• Coordinates education activities through collaboration with the Medical Education Department.
• Incorporates best practice processes in offices and monitors staff compliance with these practices.
• Attends and participates in operational meetings.
• Identifies and participates in quality improvement processes.
• Demonstrates awareness of patient rights and ensures that awareness is demonstrated by staff and physicians.
• Administers and monitors the practice operations expenditures consistent with cost containment and budgetary restraints.
• Assists in the development of the annual budget and monitors progress toward budget attainment.
• Coordinates activities with the Patient Financial Services Department to maximize effectiveness in billing practices and revenue cycle performance.
• Demonstrates ability to prioritize responsibilities according to practice activities and staffing demands.
• Establish processes for monitoring physician quality and practice efficiency goals.
• Work in collaboration with Public Relations/Marketing Department to ensure practice growth.
• Assures the practices are compliant with federal, state and local regulations.
• Ensures corporate compliance is an integral part of all business processes.
• Develops, communicates and implements appropriate departmental policies and procedures.
• Assists in the development of business plans and participates in the development of the physician practice strategic plan.
• Collaborates with support departments to ensure quality care is delivered to all patients.
• Facilitates site review by auditors, surveyors or managed care organizations.
• Implements improvements and recommendations based on internal and external audits.
• Works to achieve continuous quality improvement and performance in all areas of responsibility.
• Maintains professional growth and development through seminars, workshops and professional affiliations. Takes responsibility to remain current with all required educational information, literature and memorandums.
• Performs other duties as requested by management.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

EDUCATION AND WORK EXPERIENCE

• B.S. required or 10 years’ experience in clinic management.
• Extensive understanding of physician practice operations.
• Five years experience in a multi-specialty medical practice setting or similar ambulatory or business setting in which potential administrative and supervisory competence has been demonstrated.
• Management experience required.
• Computer literacy essential. Proficient in Microsoft Office and Microsoft Excel.
• Experience in budgetary process required. Experience in billing cycle, professional and facility coding and compliance required.
• Gathers, organizes, verifies, composes, and/or analyzes data in the completion of several defined, multi-step procedures.
• Analyzes and interprets complicated information. Determines a course of action based on general guidelines. Produces final output within established standards.

Physical Demands/Work Environment

• Work requires sitting, bending, kneeling, crawling, crouching, stooping, climbing, reaching, typing, standing, and walking throughout the facility.
• The employee must be able to lift and/or move up to 30 pounds.
• Good vision and hearing are required as position requires frequent communication with personnel, patients and community.
• While performing the duties of this job, the employee is regularly required to spend hours looking at a computer monitor and typing.
• The employee is frequently required to drive off-site to hospitals, community and business locations and events.
• The employee frequently moves about the hospital and other businesses, and my encounter any hazards present there.
• The noise level in the office environment is usually low to moderate.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

“Experience Memorial” is more than a slogan, it’s the care we provide our patients and it’s the commitment to our community and our team members. As a nationally certified Great Place to Work, at Lake Charles Memorial Health System you will have the opportunity to be a part of an organizational culture that supports not only exceptional patient care but also the well-being and professional growth of our employees. Join us and be a part of a team where your contributions are valued, your growth is nurtured, and your success is celebrated.

Working at Lake Charles Memorial Health System | Great Place To Work®