“Experience Memorial” is more than a slogan, it’s the care we provide our patients and it’s the commitment to our community and our team members. As a nationally certified Great Place to Work, at Lake Charles Memorial Health System you will have the opportunity to be a part of an organizational culture that supports not only exceptional patient care but also the well-being and professional growth of our employees. Join us and be a part of a team where your contributions are valued, your growth is nurtured, and your success is celebrated.

Working at Lake Charles Memorial Health System | Great Place To Work®

DESCRIPTION OF POSITION:

• The patient access representative registers, schedules, and performs related processing duties for all patients being served by Outpatient Rehab. Duties are done in EMR system as appropriate. As a member of the Outpatient Rehab team the patient access representative is trained in performing a wide range of skilled administrative and clerical duties.

RESPONSIBILITIES AND DUTIES:

• Answers telephone and directs calls.
• Greets patients and assists in leaving and entering office.
• Schedules appointments for patients.
• Registers new patients; clears error report.
• Pulls and files patient charts.
• Scans and files Plans of Care, Discharges, Dr. letters, etc.
• Keeps statistics and assist in preparation of reports.
• Assists in billing and insurance functions.
• Verifies insurance in a timely manner.
• Communicates with physicians, lawyers and insurance carriers in the processing of patients.
• Maintains neat and tidy appearance of front office and waiting area.
• Provides secretarial services to professional staff and management.
• Impacts activities in other work areas on a frequent basis and contributes in multiple work areas.
• Demonstrates critical thought process and can work independently.
• Provides feedback to assist with decision making process.
• Works well with others.
• Documents detailed information in patient chart.
• Requires listening skills to maintain cooperative associations.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

EDUCATION AND WORK EXPERIENCE

• High school diploma or equivalent required.
• Broad range of administrative and technical skills in the context of the healthcare environment preferred.
• Knowledge and training in medical terminology, keyboarding, and computer skills preferred.
• Basic skills in Microsoft Office preferred.
• Previous experience preferred in the areas of scheduling.

Physical Demands/Work Environment

• Work is light, able to lift or carry up to 20 pounds occasionally and 10 pounds frequently.
• Positions required include sitting on a frequent basis (sustained sitting at least up to 30 minutes); standing and walking on at least an occasional basis; kneeling, overhead reaching and stair climbing on an occasional basis; stooping and bending on a frequent basis (including while in a seated position).
• Must have normal coordination and manual dexterity.
• At times may be called upon to assist therapists in cases of urgency.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.