DESCRIPTION OF POSITION:

• The PBX Operator operates multi-position switchboard to relay incoming and outgoing calls. Performs miscellaneous communications and clerical duties. Operates radios, beeping and paging systems. Operates mutual aid radio and monitors emergency codes.

SUPERVISION: Reports directly to the PBX Supervisor

RESPONSIBILITIES AND DUTIES:

• Answers all incoming calls and relays to proper stations.
• Direct callers in need of language line assistance.
• Monitor generator, fire and medical gas panels for trouble and report to maintenance/ security. 
• Answers questions of callers according to hospital policies and regulations.
• Monitor Metasys system for alarms and alerts.  Notify proper department.
• Routes call to proper departments, personnel and patient rooms.
• Pages authorized personnel over intercom system.
• Makes necessary announcements regarding visiting hours and other notifications (announces Codes).
• Acts as information center for visitors and outside callers when auxiliary workers are off duty.
• Responsible for documenting necessary information regarding LCMHS Emergency Codes.
• Pages and/or calls personnel on call during off hours for other hospital staff.
• Monitors arrivals of incoming helicopters.
• Logs and notifies repair representatives of phone problems.
• Understands and uses AT&T telephone console and hand set/head set features, and is able to communicate the same.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

EDUCATION AND WORK EXPERIENCE

• High school diploma or equivalent.
• Basic computer skills.
• Capable of clear and succinct verbal and written communications.
• Possess a high level of patience and tenacity.
• Capable of rapid problem identification and resolution.
• Effective communication skills, solid team player and a commitment to providing excellent patient service and professionalism.

Physical Demands/Work Environment

• Work requires a variety of physical activities including standing and walking for long periods of time, bending, stooping, and lifting. 
• The work environment may be physically confining. 
• Visual acuity is required for a variety of specific activities. 
• Must have normal hearing or utilize adaptive hearing technology devices that allows true focus on the speaker or subject and or for use of avoiding distractions or background noises.
•  Ability to do shift work as required. 
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

“Experience Memorial” is more than a slogan, it’s the care we provide our patients and it’s the commitment to our community and our team members. As a nationally certified Great Place to Work, at Lake Charles Memorial Health System you will have the opportunity to be a part of an organizational culture that supports not only exceptional patient care but also the well-being and professional growth of our employees. Join us and be a part of a team where your contributions are valued, your growth is nurtured, and your success is celebrated.

Working at Lake Charles Memorial Health System | Great Place To Work®