DESCRIPTION OF POSITION:

Directs, supervises and coordinates the overall clinical and business operations of MMG Specialty/Primary Care (Director) clinics. The Director provides leadership in the areas of customer service, patient care, financial performance, operational efficiency, and provider and employee engagement.

RESPONSIBILITIES AND DUTIES:

Operations:

• Monitors activities and operations to ensure that the clinics successfully meets their objectives.
• Maintains communication between the clinics, providers, staff and patients of MMG to ensure high quality care to the patients.
• Assists in developing and implementing the strategic plan, governance structure, and objectives for practice management.
• Participates in the development of, oversees, interprets, and recommends changes to all clinical and business operational policies and procedures.
• Resolves problems related to staffing, utilization of facilities, equipment, and supplies.
• Participates in the evolution and refinement of quality improvement processes.
• Maintains compliance with governmental regulations and industry requirements.
• Enhances operational effectiveness, emphasizing cost containment, patient satisfaction, physician engagement, and high quality patient care.
• Assures provider schedules are maintained at least 12 months in advance in accordance with contractual agreements.
• Participates in meetings with staff, physicians, and administrative teams and reports on practice and financial operations, changes in practice policies, provides updates and education, and resolves operational problems.

Financial:

• Reviews a monthly comparison of actual and budgeted income and expenses, understands the reasons for variance, and develops and implements, through the POC, plans to make appropriate adjustments to assure compliance to budget.
• Assists in preparation of annual capital and operational budget for the clinics.
• Coordinates with the administrative team for purchasing equipment or making capital expenditures.
• Reviews invoices and statements from vendors for payment and ensures invoices are submitted for payment in a timely manner.

Environmental Services:

• Ensures safety and security for the clinic sites, patients, and associates.
• Assesses the need for property improvement / modification coordinates with Administrative team.
• Contributes to the overall cleanliness and appearance of personal work space and department.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

EDUCATION AND WORK EXPERIENCE

• Minimum Education: Bachelor’s degree in health, business, or public service or equivalent work experience/education, Master’s Degree preferred
• Work Experience: Five years of operational management or 7 years of medical office management experience

• Excellent communication, leadership, motivation, and team building skills
• Knowledge of business, fiscal, and human resource management
• Knowledge of health care administration
• Knowledge of governmental regulations and compliance requirements
• Strong interpersonal skills and ability to interact positively
• Ability to function effectively within an ever-changing environment and to meet deadlines and reprioritize as necessary

Physical Demands/Work Environment

• Work requires a variety of physical activities, including moving about within and outside of all hospital properties for long periods of time.
• Must be able to respond quickly and effectively to emergency and non-emergent situations.
• May be required to assist in controlling disorderly conduct or combative patients.
• Must be able to exchange accurate information with patient, family, peers and medical personnel.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Signature of Applicant Date